Last Updated: January 2025

1. Introduction

Let's Chat Coach and Let's Chat Health ("we," "our," or "us") are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered coaching and health navigation platform.

2. Information We Collect

We collect information that you provide directly to us, including:

Account information (name, email address)
Health information, medical history, symptoms, coaching topics, business challenges, and other content you share during sessions
File uploads (documents, images, PDFs)
Session history and conversation data
Payment information (processed securely through Stripe)

We also automatically collect certain information about your device and usage patterns, including IP address, browser type, and usage analytics.

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process your requests and transactions
Generate AI-powered responses and recommendations
Send you service-related communications
Comply with legal obligations, including HIPAA requirements for health information

4. HIPAA Compliance

For health-related use cases, we comply with the Health Insurance Portability and Accountability Act (HIPAA). Protected Health Information (PHI) is handled in accordance with HIPAA requirements, including appropriate safeguards, access controls, and breach notification procedures.

5. Data Security

We implement industry-standard security measures to protect your information, including encryption, secure data storage, and access controls. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your account and associated data at any time.

7. Your Rights

You have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Opt out of certain communications
Request a copy of your data

8. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: admin@letschathealth.com